A Good Customer Service Model
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This 3 page paper looks at prevention, appraisal, and external failure of cost and quality practices as applied to customer service processes. Bibliography lists 3 sources.
Filename: SA845q.rtf
Essay Title: A Good Customer Service Model

A Look at Total Quality Management (TQM)
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This 4 page paper examines TQM but also compares it to another management model (BPR). TQM is discussed in terms of how it is applied to various industry types. Four questions posed by a student are answered in the context of this essay. Bibliography lists 2 sources.
Filename: SA533TQM.rtf
Essay Title: A Look at Total Quality Management (TQM)

A Management Perspective
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5 pages. "Planning is looking ahead and controlling is looking back." Based on this statement, this research paper considers the management perspective that forward thinking is very important in the management of any business, but by considering the past it is also possible to learn to plan more efficiently and with more knowledge. Neither looking ahead nor looking back should be considered more important than the other; rather, by doing both, the most effective manager can make his or her business a more tightly run and efficient machine. Bibliography lists two sources.
Filename: JGAmgahd.wps
Essay Title: A Management Perspective

A Managerial Plan for Diversity
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A fictitious, 8 page plan for a model company to incorporate an emphasis on diversity in its human resources. A detailed strategy, blueprint for implementation, etc; are all included in this well-structured presentation. Bibliography lists 2 helpful sources.
Filename: Manadiv3.wps
Essay Title: A Managerial Plan for Diversity

A Modern Look at Porter's Five Forces Model
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This 5 page paper consider the well established model that is used to examine the competitive environment. The writer argues that the model is accurate, and assesses its' limitations, arguing that the model could be improved upon. The bibliography cites 5 sources.
Filename: TEport5f.rtf
Essay Title: A Modern Look at Porter's Five Forces Model

A PEST Analysis
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This 16 page paper demonstrates an in-depth PEST analysis to consider the political, economic, social and technological influences on industry; The case used is the mobile communications industry in Thailand, but the paper serves as a good framework for any PEST analysis that needs to be undertaken as it includes general descriptions and discussions of the issues included. The bibliography cites 10 sources.
Filename: TEpestth.wps
Essay Title: A PEST Analysis

A Position on Bluestone’s Essay “The Inequality Express”
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This is a 6 page position paper in regards to Barry Bluestone’s essay “The Inequality Express”. In his paper “The Inequality Express”, Barry Bluestone (1996) discusses aspects of the trends predicted by British sociologist Michael Young in his 1958 book “The Rise of Meritocracy, 1870-2033” in which an individual’s socioeconomic status would no longer be based on lineage or family connections but instead on the differences of education, intelligence, experience and effort by the year 2034. While Bluestone writes that he has not seen such a revolution yet within society he and other social economists believe that there are three clearly defined trends which are consistent: that the distribution of earnings (in the U.S. and the U.K.) reflect the distribution of formal education in the workforce; “the gap in earning between the well educated and the not-so-well educated is steadily increasing”; and, the standard of living for those who are less educated is declining. Despite these trends, Bluestone and his colleagues present possible solutions to the end of inequality; most of which seem unlikely in today’s global free market society. Bibliography lists 1 source.
Filename: TJpospr1.rtf
Essay Title: A Position on Bluestone’s Essay “The Inequality Express”